Review responses are an important factor in shaping how travelers perceive your hotel. A review response gives a voice to the hotelier and shows how you’ll handle issues and feedback.
While a hotel owner or GM may be excellent at running a hotel, that doesn’t necessarily mean they have experience in writing and editing. That’s where professional response writers come in.
Response writers create thoughtful responses to your hotel reviews. You can read guest feedback to improve the hotel while the writer provides a smart response. Because the writer will be representing your hotel online, you need to know you can trust them.
What makes a good review response writer? In this free white paper, we share the four traits to look for in a response writer. Then, we’ll explain how we vet writers with our application, writing tests, and ongoing quality checks.
The post White Paper Download: What Makes a Good Review Response Writer? appeared first on Travel Media Group.
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