25 Women to Watch in Hotel Food and Beverage 2019

Women make up nearly two thirds of travelers today, and at hotels, they comprise a significant portion of the workforce in F&B for both the front and back of the house. Here, in our second-annual 25 Women to Watch, we highlight women making an impact at their hotels and on the industry.

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Horwath Market Report: Rwanda – By Ronald Ngabo

Rwanda is no longer a newcomer into the tourism scene – it has paved its own way to becoming a leading eco-tourism and MICE destination, anchored in its vision, values, aspirations and leadership. Now is the time to invest in this country full of opportunities and possibilities.

Map of Rwanda

Horwath Market Report: Rwanda

Horwath HTL

Tourism is the largest source of foreign exchange earnings in Rwanda and it is projected to grow at a rate of 25% annually. The sector is the biggest contributor to the national export strategy, the total revenues generated
from the sector in 2017 alone was $438 million, constituting almost 50% of all services exports.

Revenue generated from gorilla permits have increased by 14.1 while permits sales slightly rose by 3.5%. Rwanda continues to build and reinforce its position centered on its comparative advantages while solidifying its competitive capabilities. Rwanda is on an upward trajectory that is powered by tourism actors from both public and private sector with combined efforts to see Rwanda become a high end tourism destination.

Rwanda is no longer a newcomer into the tourism scene, it has paved its own way to becoming a leading eco-tourism and Meetings, Incentives, Conference, Exhibition/Events destination anchored in its conversation values, aspirations and visionary leadership. Rwanda offers high level of security and security (World Economic Forum report 2017) ranked Rwanda at the 9th position in the world and 1st in Africa). Kigali is an exceptionally clean city with little traffic congestion and streamlined visa policies.

Click here ( Adobe Acrobat PDF file) to download the complete article.

Logos, product and company names mentioned are the property of their respective owners.

© 2018 Hotel News Resource

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Southwest Airlines Reports November 2018 Traffic

The Company flew 11.3 billion revenue passenger miles (RPMs) in November 2018, an increase of 4.9 percent from the 10.8 billion RPMs flown in November 2017.

Southwest Airlines

Southwest Airlines Co. (NYSE: LUV) today reported its November and year-to-date 2018 preliminary traffic statistics.

The Company flew 11.3 billion revenue passenger miles (RPMs) in November 2018, an increase of 4.9 percent from the 10.8 billion RPMs flown in November 2017. Available seat miles (ASMs) increased 6.5 percent to 13.4 billion in November 2018, compared with November 2017 ASMs of 12.6 billion. The November 2018 load factor was 84.5 percent, compared with 85.8 percent in November 2017.

Southwest Airlines Co.

Preliminary Comparative Traffic Statistics





Revenue passengers carried




Enplaned passengers




Revenue passenger miles (000s)




Available seat miles (000s)




Load factor



(1.3) pts.

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Trips flown








Revenue passengers carried




Enplaned passengers




Revenue passenger miles (000s)




Available seat miles (000s)




Load factor



(0.4) pts.

Average length of haul




Trips flown




Logos, product and company names mentioned are the property of their respective owners.

© 2018 Travel Industry Wire

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Wanda Hotels Launches New Brand

Wanda Hotels employee - Source Wanda Hotels

Wanda Hotels Launches New Brand – Wanda Moments

Wanda Hotels & Resorts

On 30 November, 2018, Wanda Hotels & Resorts held a launch ceremony and gala dinner to unveil Wanda Moments, a premium mid-scale hotel brand, and announced the newly upgraded guest loyalty program – Wanda Club at the conference center on the Star Island of Qingdao Movie Metropolis. The conference brought together representatives of Wanda Club members, guests of Wanda Moments and media guests to witness the launch of Wanda Moments and the new development strategy of Wanda Hotels & Resorts.

At the conference, Dr. Ning Qifeng, Executive President of Wanda Cultural Tourism Creativity Co., Ltd. and President of Wanda Hotels & Resorts, introduced the group’s latest development strategy during its transformation to asset-light development and Wanda Moments, the new premium mid-end hotel brand. He announced that Wanda Moments plans to develop 700 hotels around China in the next 5 years, and shared the comprehensive upgrade of Wanda Club program with the guests. Dr. Ning signed contracts with the first 6 Wanda Moments hotels’ owners, which marks an official beginning of the development of the new brand, Wanda Moments.

Mr. Chen Mengchao, Vice President of Wanda Hotels & Resorts, introduced Wanda’s resource strength in developing hotel industry. He also described the brand positioning, product characteristics, development plan and cooperation models of Wanda Moments.

As the fifth hotel brand of Wanda Hotels & Resorts after Wanda Reign, Wanda Vista, Wanda Realm and Wanda Jin, Wanda Moments is a premium mid-scale hotel brand that is committed to providing high-quality selected service to business travelers with unique taste, enjoy life attitude and pursuing different experiences. The new brand continues the diversity and inclusivity of Wanda hotel brands, and the artistic design, attentive services as well as interactive staying experience. With the brand concept of “Better for tomorrow” and the 4S core values (Sweet+Social+Style+Smart), Wanda Moments aims to create a new lifestyle that integrates art, culture, intelligence and fashion.

Mr. Liu Yingwu, Vice President of Wanda Hotels & Resorts and President of Wanda Hotel Design Institute, introduced Wanda’s integrated services from hotel design to construction and to project management. “The asset-light transformation we are pursuing is not just providing hotel management and design services, but a integrated project management services. It is an innovative service model and a mature and completed management system that based on the investment, construction and operation experience of more than 100 hotels. This enables us to assist and serve our owners with extensive ownership experience and systems.”

Wanda Hotels & Resorts attributes the brand development to the support of the brand’s loyal customers, and pays close attention on rewarding program. During the event, Ms. Adeline Yong, Deputy General Manager of Sales & Marketing Department of Wanda Hotels & Resorts, officially announced the launch of upgraded Wanda Club program which was comprehensively enhanced in the points accumulation mechanism, membership system and points redemption system. 

Logos, product and company names mentioned are the property of their respective owners.

© 2018 Hotel News Resource

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Ensygnia launches Onescan smartphone check-in service

Helps hotel guests and travellers jump queues

Check-in, Check-out, Order and Pay without waiting

London January 23, 2017: At next month’s Travel Technology Europe show in Olympia, instant interaction specialists Ensygnia, will demonstrate and launch a new smartphone-based check-in and payment system that could help virtually eliminate hotel check-in queues.

A new application of Ensygnia’s award-winning and patented Onescan process enables travellers to simply scan a code in reception in order to check-in for their stay. They then receive their room number and other details about their stay direct to the Onescan, hotel or booking app on their smartphone. At the room, a further scan, key code or Bluetooth can unlock the door; alternatively, self-service key-validation can be enabled using existing hotel infrastructure and equipment.

The system works by integrating the Onescan instant interaction platform with a hotel’s management system. Scanning the code allows the system to retrieve and register the name of the guest, the length of stay, and the room details as well as to add any loyalty data or offer upgrade options if available.

The system presents all the relevant details on the smartphone screen for the guest to confirm, sends a copy of the guest’s ID or passport information to reception, and puts a payment method on file without having to hand over a physical payment card or passport at any stage. The whole process also completes in seconds.

Throughout the stay, Onescan enables guests to simply and easily order additional services via their smartphone, either through the hotel app or driven directly by visual calls-to-action displayed around the hotel. This can be anything from room service, to restaurant bookings, shopping, events, excursions, value-added services or any special offers the hotel presents.

The service runs using bank grade security to safeguard each user’s personal and financial data which is protected and accessed by Ensygnia’s secure platform and its patented Picture & PIN technology.

At the end of their stay, guests can review their bill – and split items between personal and business expenses if required – and then quickly and easily pay using the appropriate card details without leaving the app. Receipts are sent immediately to the app and also by email.

Announcing Onescan for check-in, Ensygnia CEO Richard H Harris said: “The value for hotels is not just the faster check-in, but also the instant interaction marketing and customer service that it enables both when guests are staying and when they are at home. It delivers a huge increase in guest engagement.”

“And of course, for guests, it will mean they can check-in quicker, order smarter, and pay easier,” he said.

Ensygnia will be demonstrating Onescan for hotel check-in on Stand Number LP19 at Travel Technology Europe, Olympia, February 22-23.

About Ensygnia and Onescan
Ensygnia has designed and developed an instant interaction platform that allows customers to use their smartphone to immediately react and engage with almost any piece of marketing material that has a ‘call to action’ – whether that’s ordering goods, registering for a service, booking a trip, making a payment or claiming a reward.

These interactions can be triggered from an email, a text message, a website, a poster, an advert or a sign inside a store, hotel, airport or restaurant – basically anything your smartphone can receive or its camera can see, can be used to trigger the interaction.

Ensygnia’s solution is built around its IoT Gateway and its Internet of Services™ platform. The company has created and patented both a highly flexible “work-flow engine” – capable of managing multiple different interactions across the platform – and a rendering capability that means all the exchanges can be customised and presented using the branding of the company providing the goods or services.

This enables any company to immediately turn virtually any smartphone into its own, multi-purpose branded customer engagement platform. This goes much further than any current simple own-brand App. The Ensygnia platform can provide services including identity verification, registration, log-in, authentication, the purchase of goods or services, awarding and managing loyalty schemes, keyless entry, digital rights management, survey completion, competition entry, bill payment or anything else your business requires.

The service can be provided via Ensygnia’s own Onescan app, by an own-brand version of it, or can be embedded into an existing branded app. Whichever route is taken, customer interactions always feature the host company branding. Embedding the service into an existing app using Ensygnia’s Software Development Kit (SDK) also allows companies to immediately take advantage of Ensygnia’s security, encryption and compliance certifications. The Ensygnia SaaS platform is extremely secure, regularly penetration tested, and is PCI Level 1 Certified and PSD2 Ready.

An important factor in the security and safety of the service is that key data is not stored centrally. In fact, personal data is encrypted and stored in a secure vault on the user’s smartphone and the interaction with the platform effectively triggers permission for it to be accessed and used. It is never stored on the Ensygnia platform and permission is ‘granted’ every time the process is triggered. This protects personal data, gives service providers the best data compliance and conforms with upcoming legislation. Security of access to the data on the handset itself also has multifactor capability – it can be as simple as a PIN code, or can use a combination of different biometrics and a PIN.

As far as payment information is concerned, these details remain encrypted and stored in the cloud and not by Ensygnia. Instead, Ensygnia supports the broadest range of existing global payment providers and methods including Credit & Debit Cards, Direct Debit, Direct bank transfer, Paypal, Apple Pay and Carrier Billing (providing rapid sign-up for billions of consumers globally). Service companies wishing to use Ensygnia’s interaction platform can do so without changing their existing payment acquirer, gateway or infrastructure as the platform is able to seamlessly integrate with the current service providers.

Ensygnia’s backers include Gate Ventures, Telefonica and BBC Worldwide Labs. First customers for the Onescan system include Sabre, BBC Worldwide, Visa Europe, Noddle and Playjam.

The company has been granted multiple patents for the Onescan system in the UK, USA, Russia, China, Australia and Mexico and has many other patents pending worldwide.


Further information
Kevin Taylor
M: +44 7850 858 291
E: kevin(dot)taylor(at)ensygnia(dot)com

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Hotel WiFi specialist secures £1.7m to fund growth overseas

March 28thAirangel, the Warrington-based company which is the leading provider of guest WiFi solutions to the hospitality sector – has secured a £1.7m funding package from Santander Corporate & Commercial to support its further growth.

Dow Schofield Watts Transaction Services advised Santander on the deal.

Airangel, which has recently opened a new office in Dubai, is expanding rapidly across Europe, Middle East, Africa and Asia. Its software platform MyAirangel is now the number one solution in the hotel industry, with clients including IHG, Malmaison, Hotel du Vin, the Eden Project, Movenpick Hotels and Resorts.

MyAirangel is also widely used in private rental sector apartment buildings with large-scale deployments in several prestigious developments in London. The cloud-based platform enables guests to access fast, high quality WiFi connections, in addition to providing hoteliers and property owners with valuable data insights to enable them to engage more with customers and personalise the guest experience.

Airangel, which employs around 40 staff, was set up by Mike Gardner, the current Chairman and founder of Claremont Group Interiors, in 2002. It now manages WiFi connections to over 100,000 hotel rooms or apartments in 27 countries, and has 18 million registered users.

The funding from Santander Growth Capital will enable Airangel to reach more overseas organisations, helping support the company’s ever growing demand. Santander Corporate & Commercial aims to help business owners prosper by providing tailored support at every stage of their development.

Dean Wilkinson, the company’s CEO, said: “In the digital age, connectivity is central to the guest experience and a key factor in people’s choice of hotel. MyAirangel offers a high-quality solution and not surprisingly, is in growing demand from leading hotel chains and venues around the world.”

Philip Mason, Director Santander Growth Capital and Richard Hennity, Relationship Director, Santander Corporate, arranged the transaction, and said: “Airangel is an established and popular brand worldwide, with a strong management team and clear aspirations to become even more successful. Airangel have developed strong relationships with many leading names in the market, and we’re delighted to be supporting the company in its next phase of growth.”

Ed Brentnall of Dow Schofield Watts Transaction Services provided due diligence on behalf of Santander. Ed said: “Airangel is an exciting business with a first-class product and dynamic management team. We look forward to seeing the business continuing to grow into different territories and sectors.”


Notes to Editors

About Dow Schofield Watts Group
Dow Schofield Watts is a prominent independent advisory business which for over a decade has delivered a partner-led corporate finance service across diverse industries. A talented team of 51 professionals, based in offices in the North West and North East of England. Established in 2002, the firm serves clients across diverse industries and provides a broad range of professional services, including corporate finance, transaction services, business recovery, management and strategy, VAT and tax advisory, forensic services and wealth management.

About Airangel
Our aim is to provide safe and secure WiFi that is easy to deploy, simple to manage, and allows guests to get online quickly with the minimum amount of effort. Everything we do is driven by a passion for innovation and to help our customers to improve their guest’s experience, visitor satisfaction, and loyalty.

MyAirangel is the cloud-based platform at the heart of our solution. It enables easy internet access, with a complete branded experience, and real-time customer engagement. It allows the hotel managers to deliver relevant and useful information directly to their customers whilst they are in the hotel enjoying their stay.

Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its innovative products for retail customers and relationship banking model for UK SMEs. At 31 December 2016, the bank serves around 14 million active customers with c20,000 employees and operates through 841 branches (which includes 60 university branches) and 67 regional Corporate Business Centres. Santander UK is subject to the full supervision of the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the UK. Santander UK plc customers are protected by the Financial Services Compensation Scheme (FSCS) in the UK.

Press enquiries –, +44 (0) 1925 611061

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ebookers Launches Tool to Transform Layovers into Extended Holidays

Take Over Your Layover personalises travel experiences

LONDON – April 5, 2017 –, one of Europe’s premier online travel agencies, announced the release of Take Over Your Layover, an initiative that helps travellers extend their holiday by transforming layover time into a customised travel experience.

Take Over Your Layover is an online tool that gives users recommendations on attractions and activities in and around the London Heathrow Airport. Recommendations are based on three factors – length of layover, travel companions, and mood. Ebookers launched Take Over Your Layover as part of its latest commitment to more personalised travel experiences.

The tool takes away the hassle of research from the traveller so anyone connecting through Heathrow Airport can have a more enjoyable layover. It provides the best options for food and drink, health and wellness, cultural experiences and sightseeing. Locals have also contributed their insider tips for authentic experiences.

For a traveller with limited time, the tool will suggest ways they can explore the terminals that they may not have otherwise been aware of. Those with a longer layover will receive suggestions on local gems in surrounding neighbourhoods. Travellers can also browse places to rest and resources for navigating the area.

Take Over Your Layover can be accessed at, whether you’re en route or pre-planning for an upcoming trip.

About is a full service travel brand with websites in seven European countries offering an array of travel products including hotel, airline tickets and vacation packages. The brand’s loyalty programme, Bonus+, offers customers up to 5% instant travel rewards and benefits. is owned by the Expedia group.

PR Contact:
Kimberly Deese

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Druids Glen Hotel & Golf Resort delivers Five-Star service with IGEL

Extends PC life by four years for just €90 and cuts new desktop costs from over €1000 to €550

Reading, UK. July 19, 2018 – A luxury hotel in Ireland has helped staff improve productivity and the service offered to guests whilst simplifying IT management and reducing total cost of ownership, thanks to IGEL end user computing solutions.

IGEL Zero Client

IGEL Zero Client

Druids Glen Hotel & Golf Resort, nestled in grounds of 400 acres between the Wicklow Mountains and the Irish Sea, has a reputation for fast class service and is just 30 minutes away from the hustle and bustle of Dublin. When the hotel decided to refresh its desktop computers, Andrew Prior, the Hotel Director of Finance, knew that he wanted to move away from PCs to a next generation desktop solution.

A thin solution using existing hardware
“We didn’t need fat client PCs any longer and I started to research the options. A remote desktop solution seemed to be the right approach but I was also keen to reprovision our computers rather than just discard the hardware,” said Andrew.

Looking for a solution, Andrew downloaded the free, trial and test IGEL Universal Desktop Converter software and was impressed with the results. In just minutes, the UDC converts any existing x86 hardware device, regardless of manufacturer or form factor, into a universally deployable IGEL Linux-based thin client.

Worked like a dream
“Initially, the hardware wasn’t working that well but when I replaced the hard disk with an SSD it worked like a dream,” said Andrew.

The hotel has upgraded and virtualised its servers and moved from Windows XP to Windows Server 2012. It originally converted 45 PCs, using the IGEL UDC, and added another 25 IGEL IZ2 zero clients. For staff ease of use, all the devices are connected to two displays (16×9 inch) with keyboard and mouse. The devices are used throughout the hotel, from reservations to back office.

Savings and improved productivity
“The IGEL UDC allowed us to update our IT and extend the life of the PCs for another four years for just €90 per device,” said Andrew. “As the old hardware eventually fails, I replace it with a new IGEL IZ2 zero client. Using IGEL, a desktop costs me €550 all in, with two displays a keyboard and mouse. A fat client with similar functionality would cost me well over €1000. Alongside the cost savings, using the IGEL Universal Management Suite software with Remote Desktop, I have a centralized management solution delivering far greater control over the user experience and security.”

“In my view, the IGEL deployment with two displays has improved staff productivity and staff retention, because everything is now much easier for them to do. The staff love it and they are now free to interact with customers and provide the Druids Glen experience without barriers from their IT system.”

A UD Pocket future
Moving forward, Andrew says he would like to replace the few PCs and laptops used by remote workers with the IGEL UD Pocket solution. No bigger than a paperclip, the UD Pocket is a portable Universal Desktop thin client. When inserted into the USB port of a PC or laptop, remote and mobile workers can access cloud services, server-based computing applications or virtual desktops. UD Pocket is automatically integrated into the IGEL Universal Management Suite (UMS) for remote support, deployment and management. It extends the functionality of existing hardware with two operating systems on one endpoint. Once the user has finished accessing the IGEL Universal Desktop through the UD Pocket, they can simply reboot from the local OS and return to using their local device desktop.

To experience the capabilities of the IGEL OS, Universal Desktop Converter (UDC) and IGEL Universal Management Suite (UMS), download here:, or request free evaluation hardware.

IGEL on Social Media
IGEL Community:

About IGEL
IGEL delivers powerful unified endpoint management software that is revolutionary in its simplicity and purpose-built for the enterprise. The company’s world-leading software products include the IGEL OS™, Universal Desktop Converter™ (UDC), IGEL Cloud Gateway™ (ICG), IGEL UD Pocket™ (UDP) and Universal Management Suite™ (UMS). These solutions enable a more secure, manageable and cost-effective endpoint management platform across nearly any x86 device. Additionally, IGEL’s German engineered and manufactured thin, zero and all-in-one client solutions deliver the industry’s best warranty (5 years), support (3 years after end of life) and management functionality. IGEL enables enterprises to precisely control all devices running IGEL OS as well as Windows OS from a single dashboard interface. IGEL has offices worldwide and is represented by partners in over 50 countries. For more information on IGEL, visit

IGEL Media Contact:
Tom Herbst
Tel: +44 (0)7768 145571

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Cambium Networks Strengthens Hospitality Wireless Connectivity Solutions Team

Cambium Networks continues expansion of Wi-Fi solutions with Jean-François Fontaine-Boullé as Director of Hospitality Sales-EMEA

ROLLING MEADOWS, IL – September 10, 2018Cambium Networks has appointed Jean-François Fontaine-Boullé as its new Director of Hospitality Sales-EMEA (Europe, Middle East and Africa).

Cambium Networks’ new Director of Hospitality Sales-EMEA Jean-François Fontaine-Boullé

Cambium Networks’ new Director of Hospitality Sales-EMEA Jean-François Fontaine-Boullé

Cambium Networks and its worldwide network of partners provide the hospitality market with wireless point-to-point backhaul, point-to-multipoint ePMP™ and PMP 450 distribution, and cnPilot™ Wi-Fi access solutions – all managed by the cnMaestro™ cloud-based controller and management platform. Fontaine-Boullé will define and execute Cambium Networks’ strategy for expanding its activities in the hospitality market across all of EMEA. In this role, he will engage with small, medium and large hotel chains; and work closely with distributors, value added resellers, system integrators, and managed service providers (MSPs) to extend Cambium Networks’ hospitality solution suite of products.

In the hospitality market, hotel chains, campsites, and cruise ships, among others, need to provide fast, reliable and user-friendly Wi-Fi to guests across their entire complexes, including outdoor areas. Hospitality partners benefit from full control, integrated scanning and troubleshooting tools from Cambium Networks’ cloud-based cnMaestro end-to-end management platform. This platform enables seamless centralized management of Cambium Networks products, including enterprise cnPilot indoor and outdoor access points used in the hospitality market. With “zero touch” provisioning and remote management, cnMaestro makes it easy for MSPs to meet the high expectation of hospitality network operators.

“Cambium Networks has a strong reputation for providing affordable, high-quality end-to-end connectivity solutions, and I am delighted to be joining the team to showcase its portfolio’s suitability for the hospitality market,” said Fontaine-Boullé. “Today’s travellers expect to be connected wherever they are in the world, and meeting this demand is critical to a hotel’s success – no matter how far-flung the location. Whether a unique boutique hideaway, a metropolitan business hotel, a rural retreat or an island escape, Cambium Networks’ products can provide a solution.”

Fontaine-Boullé has joined Cambium Networks from global technology company Exceptional Innovation, where he was responsible for frame agreements in EMEA and the management of relationships with major hotel chains worldwide, focusing on bespoke solution delivery, global project management; and networking at local, regional and international levels.

“Jean-François – JF, as he is known and likes to be called – is the perfect fit to address this exciting role and opportunity for Cambium Networks,” said Martin de la Serna, Cambium Networks VP of Sales, EMEA. “He has a really strong background in hospitality, coupled with marketing, commerce and communication skills.”

For more information about Cambium Networks’ hospitality offerings and the Hospitality Partner Program, visit:

About Cambium Networks
Cambium Networks is a leading global provider of wireless connectivity solutions that strengthen connections between people, places and things. Specializing in providing an end-to-end wireless fabric of reliable, scalable, secure, cloud-managed platforms that perform under demanding conditions, Cambium Networks empowers service providers and enterprise, industrial and government network operators to build intelligent edge connectivity. Cambium Networks’ commitment to continuous innovation in wireless access is demonstrated in the millions of radios deployed in thousands of networks that benefit communities around the world. Team members also contribute to social responsibility activities to serve the communities in which they live. Headquartered outside Chicago and with R&D centers in the U.S., U.K. and India, Cambium Networks sells through a range of trusted global distributors.

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A recent survey from hotel solutions provider HRS has found that the demand for innovative technology in hotels is on the rise


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